When making the reservation online and once the payment is completed, you will receive a confirmation email with the boarding passes for all passengers, as well as the Mobile Fast Boarding Passes (QR code). You can print the boarding passes and present them physically when boarding, or if you choose the mobile version, save the QR code and show it before traveling. In case you lose the tickets or haven't received the email, you can request a copy at the company's ticket office at the boarding port 10 minutes before departure.

Every traveller must present a valid ID card (DNI), NIE, or passport. In the case of minors, please read the information provided below. Thank you for having your documentation ready when boarding, as this helps speed up the process and benefits everyone.

Exclusive use for passengers with round-trip tickets. Parking is not allowed if you have only purchased a one-way ticket. Please verify your ticket with the parking staff.

Our ships offer a bar and café service on board.

There's nothing like sitting on the deck of our ships to enjoy the stunning views of the islands or feel the sea breeze on your face. But it's always better to do so while enjoying one of the options available at our bar.

Soft drinks, snacks, ice creams... a wide variety to make the journey more enjoyable and replenish your energy, whether for leisure or work.

Also, for the convenience of all our passengers, the ferries of Líneas Romero are equipped with separate restrooms for men and women.

We know that having good quality, free Wi-Fi is very important nowadays, as we rely on the internet for many tasks we carry out daily. That's why, if you need to catch up on work, read the news, or update your social media... we offer free Wi-Fi on our ships between Lanzarote and Fuerteventura, as well as the one going to La Graciosa!

To enjoy our free Wi-Fi, simply access it using the password found on board our ships.

All passengers of Líneas Romero can board directly if they have a boarding pass, except for those with:

Canary Resident Discount not verified online by the Ministry of Development.

Required Documentation: Valid Certificate of Residency/Travel/Registration, DNI/Passport/NIE.

General Large Family Discount or Special Large Family Discount.

Required Documentation: Large Family Card, DNI/Passport/NIE.

You have links to Maps for all our ports available by accessing the following page

Yes. The cut-off time for passenger boarding is 10 minutes before the departure time indicated on the ticket. After this time, you may not be able to board at your reserved time, but since the tickets are open, you can use the next available boarding. For the last departures, in case you lose your boarding, the company will not be held responsible for not allowing you on board or missing the ferry.

Tickets are open. If you are unable to travel on the day or time of your booking, you can choose a different boarding, either on another day or at a different time within the same day.

Changes to travel dates are allowed:

Excursions: Changes can be made up to 24 hours before the departure time without surcharge. Special change conditions apply for groups (see below).

You can cancel a regular line booking or excursion. In cases of delays and/or cancellations, we are governed by Regulation 1177/2010 of the European Union.

Excursions: Cancellations made more than 24 hours before the excursion departure date: no surcharge on the ticket or excursion price.

Cancellations made less than 24 hours before the excursion departure date: 100% surcharge on the excursion price.

If the excursion cannot take place due to weather conditions, the company will accept no further liability beyond the obligation to refund the excursion price.

Groups: Bookings of 20 or more people. Changes are allowed up to 7 days before the departure date.

Cancellations made more than 7 days before the departure date: no surcharge on the crossing or excursion price.

Cancellations or changes made less than 7 days before the excursion departure: 100% surcharge on the crossing or excursion price.

If the crossing or excursion cannot take place due to weather conditions, the company will accept no further liability beyond the obligation to refund the ticket price.

Regular Line: Check here for change or cancellation conditions by fare. If the crossing cannot take place due to weather conditions, the company will accept no further liability beyond the obligation to refund the ticket price.

Cancellations made less than 24 hours before the departure date: 100% surcharge on the price.

Regular Line + Transfers: Check here for change or cancellation conditions by fare. If the crossing cannot take place due to weather conditions, the company will accept no further liability beyond the obligation to refund the ticket price.

Cancellations or changes must be processed via email to the following contacts based on the product:

REGULAR LINE ÓRZOLA-LA GRACIOSA: info@lineasromero.com

REGULAR LINE PLAYA BLANCA-CORRALEJO: excursiones@lineasromero.com

EXCURSIONS: excursiones@lineasromero.com.

The message must include at least: Traveller's first and last name, Booking number, Travel date, Name of the purchased product.

You can pay for your booking with either a credit card or Bizum. This will be done through a secure payment gateway. After completing the payment, click 'continue' and you will be redirected back to our website. Once the payment is successfully completed, you will receive a confirmation email with the boarding passes for all passengers at the email address you provided, along with the Mobile Fast Boarding Passes (QR code).

Children aged 0 to 2 travel for free. Children aged 3 to 11 have a special fare. Children aged 12 and above must pay the adult fare.

All minors travelling alone must present their ID, NIE, passport, or Family Book.

The following rules apply to minors travelling on the regular routes of Líneas Marítimas Romero S.L. Minors aged 0-14 travelling with an adult who is not their parent or legal guardian.

As a general rule, minors under 14 must be accompanied by an adult. If the adult is not their parent or legal guardian, at the time of boarding they must present the original official authorisation, a photocopy of the parent/guardian's ID/Passport or Family Book, the original ID/Passport of the authorised adult, and the child's ID or passport.

Minors aged 5-14 travelling alone. Líneas Romero provides an accompaniment service for minors aged 5-14 travelling alone. Minors aged 5-14 may travel alone if they provide valid authorisation from their parents or legal guardian to travel, along with the details of an adult who will be responsible for them at the destination port. This documentation must be presented at the ticket office prior to the journey in order to use the accompaniment service.

Minors aged 15-17 travelling alone. Young people aged 14-17 may travel alone by presenting a valid and current identification document. However, it is recommended that minors under 18 also present written authorisation from their parents or legal guardians.

To speed up your process at the ticket office, you can complete the following document and present it directly when you arrive at the ticket office to save time.

The document has 4 pages: one for you, another for the shipping company, one for the outbound journey, and a final one for the return journey. It is necessary to fill out and present all 4 copies.

Download documentation to be completed

50% discount by the Spanish State and 25% discount by the Government of the Canary Islands.

In accordance with current regulations (RD 1316/2001, RD 222/2000, RD 1340/2007), passengers must prove their residency status at the time of purchase. Residency verification will be carried out electronically using the Automated Residency Accreditation System (SARA) of the Ministry of Transport.

If the electronic system DOES NOT verify residency, the passenger must go to the port ticket office 40 minutes in advance and present the following documentation, always valid and unexpired, to benefit from the maritime transport discount.

Spanish citizens: Certificate of registration (empadronamiento), residency, or travel issued by the town hall according to the model in Annex I of Royal Decree 1316/2001, accompanied by a valid national identity document (DNI) or passport as proof of identity.

For minors under 14 years old without a DNI, it will be necessary to present the town hall registration certificate where NO document number is included.

Citizens of the European Union, Norway, Liechtenstein, Iceland, and Switzerland: The certificate of registration, residency, or travel issued by the town hall according to the model in Annex I of Royal Decree 1316/2001.

If the Certificate specifies the NIE, you may present a passport or national ID from your own country, the Spanish green card, or the police document assigning the Spanish NIE as proof of identity.

If the Certificate DOES NOT specify the NIE: you can only present the Spanish green card or the police document assigning the Spanish NIE as proof of identity.

Canary Islands residents of other nationalities: Spanish NIE (TIE) clearly indicating the status of PERMANENT RESIDENT, LONG-TERM RESIDENTIAL STATUS, LEGAL REFUGEE STATUS, or EU MEMBER FAMILY MEMBER, along with the town hall registration, residency, or travel certificate specifying the NIE, issued according to Annex I of Royal Decree 1316/2001.

In the case of British citizens who do not have a NIE under the conditions above, they may:

A) Present the document issued by the police for REGISTRATION OF EUROPEAN UNION CITIZENS/FOREIGNERS issued before 31/12/2020.

B) Present the document issued by the police for FOREIGN CITIZENS REGISTRATION issued after 1/1/2021 specifying 'issued under Article 18.4 Withdrawal Agreement' or 'Article 50 TEU'.

C) NIE clearly specifying 'issued under Article 18.4 Withdrawal Agreement' or 'Article 50 TEU'

General Large Family: 20% discount on the ticket price.

Special Large Family: 50% discount on the ticket price.

According to FOM/3837/2006, passengers who are members of a large family can benefit from a transport discount of 20% for general status or 50% for special status.

To apply this discount, the passenger must present the following printed documentation at the ticket office: Valid INDIVIDUAL or FAMILY Large Family Card issued by the Spanish autonomous community of residence.

Whether presented individually or as a family card, the passenger's name must appear on it. If you DO NOT have a family card (listing all family members eligible for the discount), each passenger must present their individual card to receive the discount.

Electronic documents are accepted provided they include the documentation for each passenger and can be emailed to the ticket office in .pdf format. Large family documents must include all statutory legal details such as expiration date, card number, and holder full name and DNI/NIE.

Under no circumstances may the electronic QR code be scanned to download Large Family information.

In case of a renewal process, you must present the renewal request form along with the current large family card being renewed.

Identity document (DNI) or NIE. Since processing the provided documentation takes extra time, large family passengers are advised to present their documents at point-of-sale desks at least 40 minutes prior to departure.

Passengers are reminded once again that to apply this discount, printed documentation must be presented at the ticket office

Military Subsidy: 50% discount on the ticket price.

To apply this discount, the passenger must present their original, valid military ID (TIM card) at the ticket office.

When the passenger is military personnel and also a member of a special large family, the military subsidy is reduced to 35%, in addition to the 50% special large family discount. In this case, the military discount is applied cumulatively with the special large family discount, resulting in an 85% discount.

If the passenger is military personnel and a member of a general large family, the same percentage of the military subsidy is maintained without altering the general large family discount, resulting in a 70% discount.

For resident passengers, the military subsidy is reduced to 25%, so that, combined with the 75% resident discount, a total discount of 100% applies.
For residents with general large family status, the military subsidy is reduced to 5%, accompanying the 75% resident discount and the 20% general large family discount, likewise resulting in a 100% discount.

For residents with special large family status, the military subsidy will not apply, as the passenger already benefits from a 100% discount due to their resident and special large family status.

Please be reminded once again that to apply this discount, the passenger must present original, valid documentation at the ticket office; the TIM card is mandatory to access the military subsidy.

The validity of your ticket depends on the applied fare and how the start of the journey is calculated:

• Tickets for Residents:
Valid for a maximum of 1 year.
(From the date of purchase at the ticket office or from the outbound booking date for online purchases).

• Tickets for Non-Residents:
Valid for a maximum of 15 months.
(From the date of purchase at the ticket office or from the outbound booking date for online purchases).