SERVICE CONDITIONS

Travel Date Changes

Changes to travel dates are permitted:

Excursions: changes can be made up to 24 hours before departure time without additional charge

You can cancel a regular line or excursion booking. In cases of delays and/or cancellations, we are governed by EU Regulation 1177/2010.

Cancellations more than 24 hours before the excursion departure date: no additional charge on the ticket or excursion price.
Cancellations less than 24 hours before the excursion departure date: 100% charge on the excursion price.
If the excursion cannot be carried out due to weather conditions, the company will not assume any responsibility beyond refunding the excursion amount.

Bookings of 20 people or more.

Changes are permitted up to 7 days before the departure date.
Cancellations more than 7 days before the departure date: no additional charge on the crossing or excursion price.
Cancellations or changes less than 7 days before the excursion departure: 100% charge on the crossing or excursion price.
If the crossing or excursion cannot be carried out due to weather conditions, the company will not assume any responsibility beyond refunding the ticket amount.

Check here for change or cancellation conditions according to fare.
If the crossing cannot be carried out due to weather conditions, the company will not assume any responsibility beyond refunding the ticket amount.
Cancellations less than 24 hours before the departure date: 100% charge on the price.

Check here for change or cancellation conditions according to fare.
If the crossing cannot be carried out due to weather conditions, the company will not assume any responsibility beyond refunding the ticket amount.

Cancellations or changes must be processed by email at the following contacts according to the product

The message must include at minimum: